• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Stuck on a Black Screen? Quick Fixes for Your HP Desktop! Click here for the details.
Locked

‎02-28-2021 06:00 AM - edited ‎03-03-2021 12:48 AM

HP Recommended
Product: Hp Envy AIO 27-p014
Operating System: Microsoft Windows 10 (64-bit)

Having the same problem here where the touchscreen does not work in certain area, it’s out of warranty, does anyone know if hp have a service bulletin since this model is notoriously know with this malfunction?

I have 9 hp products, I only buy hp brand.

This issue is happening for a while, honestly this would be a deal breaker for me, I know parts go bad, HDD, RAM etc... but a touch screen and It’s such a wide spread issue!! It’s time for hp to step up and recall this model.

 

any help would be appreciated.

not sure if david is still with hp but if you’re please assist.

 

 

referencing 

 

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-ENVY-27-p014-touchscreen-not-respon...

1 REPLY 1

‎03-14-2021 04:12 AM

HP Recommended

Anyone has a solution for the touch screen issue?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.