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‎10-22-2019 07:18 AM

HP Recommended
Product: HP All-in-One - 24-g014 (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Does HP All-in-One - 24-g014 (Touch) (ENERGY STAR) have a touch screen?

I believe it did when it was new but now there is none.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2019 02:37 AM

HP Recommended

Yes, you do have a touch screen. It may be disabled, or it may be faulty. I would suggest calling HP and getting them to remote in to see if it's disabled.

Otherwise, turn the pc off, then on. Straight away keep tapping F2. Choose your language, component tests and touch screen. If touch screen is not listed, then it's probably faulty.

View solution in original post

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2 REPLIES 2

‎10-24-2019 03:41 PM

HP Recommended

@Gwen37

 

Welcome to HP support community.

 

I did some research and found out that your computer does have a touch screen.

Here the specifications of your computer:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎10-26-2019 02:37 AM

HP Recommended

Yes, you do have a touch screen. It may be disabled, or it may be faulty. I would suggest calling HP and getting them to remote in to see if it's disabled.

Otherwise, turn the pc off, then on. Straight away keep tapping F2. Choose your language, component tests and touch screen. If touch screen is not listed, then it's probably faulty.

Was this reply helpful? Yes No
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