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- HP Community
- Desktops
- Desktop Video, Display and Touch
- touchscreen not enabled . SOS
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11-06-2019 10:01 PM
My pavilion is asking for the admin password ‘ I do not know it ‘
just wanted to go in and factory reset the pavilion’ but can’t use touch’ it’s not allowing me to ‘ and the keyboard attached or mouse ISNT working ‘ I just wanted to factory reset the whole thing but no access to anyway to put any info in with a keyboard or mouse ‘ ALTHOUGH I can enter an admin password in ‘ its wrong I don’t know it ‘ so On the 3rd time I get my bios code ‘
doesnt work.... EVEN if I did get any of the above correct ‘ it still doesn’t settle the problem that the touchscreen is not enabled ??? Anyone SOS ‘
Solved! Go to Solution.
Accepted Solutions
11-09-2019 10:31 AM
Welcome to HP support community.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
11-09-2019 10:31 AM
Welcome to HP support community.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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