windows 10 driver for HP monitors

[musseed1]

I am running dual monitors with my hp pavillion p7 1000 series desktop with two 2311x LCD monitors.  Everything was running fine when some update happened that I can't quite pinpoint. Now I have the Microsoft Basic Display Driver which causes duplicates of the main screen and the 2nd monitor is no longer recognized. How do I restore the right driver? I searched HP site and couldn't find it. Perhaps looking for the wrong thing.

[Raj1788 · Accepted solution]

Hello @ Musseed1

Thank you for visiting the HP Forums!

A great place where you can find solutions for your issues with help from the community!

I understand that the second monitor is not getting recognized.

Please follow the below steps.

Step 1 Run Windows Updates troubleshooter using this link: Windows Update Troubleshooter - Microsoft Support

Step 2 Windows Updates –

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 3 HP Support Assistant Updates –

1) In the search box, type, and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Keep me posted, how it goes:)

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution.

To show appreciation for my help, please click the "Thumbs Up Icon" below!

[musseed1]

I tried these steps to no avail. However I believe that it was an update to a new version of windows 10 that messed me up.

[sandytechy20]

@musseed1

Thanks for the reply.

I appreciate your time and effort.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers

[musseed1]

It turned out that I had to rollback the driver on my graphics card even though the latest driver had been updated months before the Windows 10 update. Somehow the Windows 10 update corrupted the driver and I had to rollback to the earlier one. It sounds easy but everyone was stumped. My tech went to a forum and after a couple other suggestions this one worked.

[sandytechy20]

@musseed1

Thanks for the response.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.