Acer laptop won't connect wirelessly to HP Envy 5530 printer. But, it works with HP and mac laptops.

[grgrhlkrgklglkf]

My new Acer laptop will not connect wirelessly with my HP Envy 5530 Series printer (it works with USB cable). Printer works fine with HP laptop and Mac laptop, so it's NOT the printer or the wireless network.

Any ideas?

Thanks.

[KrazyToad]

@grgrhlkrgklglkf

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Thank you

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