cancel
Showing results for 
Search instead for 
Did you mean: 
grgrhlkrgklglkf
New member
1 0 0 0
Message 1 of 2
263
Flag Post

Acer laptop won't connect wirelessly to HP Envy 5530 printer. But, it works with HP and mac laptops.

HP Recommended

My new Acer laptop will not connect wirelessly with my HP Envy 5530 Series printer (it works with USB cable). Printer works fine with HP laptop and Mac laptop, so it's NOT the printer or the wireless network.

Any ideas?

Thanks.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
21,018 21,005 1,276 1,303
Message 2 of 2
Flag Post
HP Recommended

@grgrhlkrgklglkf

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation