• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-24-2022 08:07 AM - edited ‎09-24-2022 08:10 AM

HP Recommended

So, it appears that in the process of installing Windows 10 on a new SSD in these PCs, a BIOS setting which hides the WLAN M2 card from the OS is set to hide..

 

Simply changing this solved the problem!

 

Kudos to https://www.youtube.com/watch?v=LyVV78qhGdg who mentioned ensuring WiFi was set on in BIOS, which gave me the crucial clue.

 

The solution was actually in the manual on p.89 (https://www.itouchbiometrics.com/Manuals/HP_G3.pdf) , but the language was very confusing: "Run Computer Setup and enable network controller" actually means "enter BIOS and ensure OS is set to see M2 Network Card."

 

End.Of.Nightmare

Fix Intel Wireless AC 8265 WiFi Not Working, Fix Connections Problem With Intel Wireless AC 8265
Fix Intel Wireless AC 8265 WiFi Not Working, Fix Connections Problem With Intel Wireless AC 8265
youtube.com/watch?v=LyVV78qhGdg
Fix Intel AC 8265 stopped working In Windows 10, Fix Intel Wireless AC 8265 Not Working after Windows 10 update, Fix Connection issue with Intel Wireless AC 8265 Step 1) Perform Power cycle- Shut down your computer, turn off WIFI router, wait for few seconds and restart your WIFI router and your ...
Was this reply helpful? Yes No

‎09-24-2022 08:43 AM

HP Recommended
@Prométhée wrote:

if you remove the ssd it works again ?

https://support.hp.com/us-en/product/hp-elitedesk-800-35w-g3-desktop-mini-pc/15234602/model/15234603...

if we look at the list of possible components we see different m2/sata SSD models
No reason it shouldn't work..
unless there is a problem with the model used, or mishandling/conflict..
if the card is not visible anywhere, no drivers can be installed
Which model is the SSD, maybe this will give an indication to someone with the same problem, or who has seen this before
see if the documents say anything

 HP EliteDesk 800 G3 Desktop Mini, HP ProDesk 600 G3 Desktop Mini, HP ProDesk 400 G3 Desktop Mini - ...

 

yes, in this same manual that I had already indicated  before, finally!

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎10-11-2022 04:36 AM

HP Recommended

Looks like it is an issue of unsupported driver or uninstalled updates. You can try the below fix.

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.11 Rev.A10.9 MBAug 10, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Chipset Installation Utility and Driver

855.835.8258 Rev.A0.5 MBAug 27, 2021Download

Intel Dynamic Tuning Driver

8.7.10601.21688 Rev.A15.9 MBAug 27, 2021Download

Intel Integrated Sensor Solution Driver

3.1.0.4466 Rev.A0.7 MBAug 27, 2021Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.B17.3 MBAug 27, 2021Download

Intel Serial IO Driver

30.100.2104.1 Rev.A0.8 MBAug 27, 2021Download

 

(6) Restart Windows

(7) Download and install / update 

(8) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver

 

Finally, restart Windows and check if the problem is resolved.

Was this reply helpful? Yes No

‎10-11-2022 10:08 AM - edited ‎10-11-2022 10:18 AM

HP Recommended
@Annaswami wrote:

Looks like it is an issue of unsupported driver or uninstalled updates. You can try the below fix.

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.11 Rev.A10.9 MBAug 10, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

Finally, restart Windows and check if the problem is resolved.

" The solution was actually in the manual on p.89 (https://www.itouchbiometrics.com/Manuals/HP_G3.pdf) , but the language was very confusing: "Run Computer Setup and enable network controller" actually means "enter BIOS and ensure OS is set to see M2 Network Card.""

yes, the problem is already solved here!

 

And you should not use this update, which is given for a laptop here!!!

PRODUCT TYPE(S):
Notebooks
HARDWARE PRODUCT MODEL(S):
HP Spectre x360 15 Convertible

SOFTPAQ NUMBER: sp141819
SOFTPAQ FILE NAME: sp141819.exe

TITLE: HP Notebook System BIOS Update (Intel Processors)
VERSION: F.11 REV: A PASS:

 


product page reminder:

https://support.hp.com/us-en/drivers/selfservice/hp-elitedesk-800-35w-g3-desktop-mini-pc/15234602/mo...

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.