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HP Recommended
HP EliteDesk 800 35W G3 Desktop Mini PC
Microsoft Windows 10 (64-bit)

Before replacing my SSD and installing Windows 10, WiFi and Bluetooth worked perfectly.

Problem:

The Wireless Adapter does not show in Device Manager (even with hidden devices shown).

I have manually installed the required drivers, but that made no difference.

I tried the HP Hardware Diagnostics tool, but it only offers testing the Wired Network Card.

I tried removing and re-inserting the Wireless Card (in the unlikely event it was a poor connection), but that made no difference.

The HP Support Assistant offers the Intel Ethernet NIC driver - although that is working fine, but if I download and install it, installation fails. Not sure if that could be related.

 

I'm stumped!!! Any help much appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

So, it appears that in the process of installing Windows 10 on a new SSD in these PCs, a BIOS setting which hides the WLAN M2 card from the OS is set to hide..

 

Simply changing this solved the problem!

 

Kudos to https://www.youtube.com/watch?v=LyVV78qhGdg who mentioned ensuring WiFi was set on in BIOS, which gave me the crucial clue.

 

The solution was actually in the manual on p.89 (https://www.itouchbiometrics.com/Manuals/HP_G3.pdf) , but the language was very confusing: "Run Computer Setup and enable network controller" actually means "enter BIOS and ensure OS is set to see M2 Network Card."

 

End.Of.Nightmare

View solution in original post

13 REPLIES 13
HP Recommended

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

PC Details from Case:

Model Name: Hp Elite Desk 800 G3 Mini 35W

Product Number: 1DJ15PA#ABG

Serial Number: 8CG83688B0

 

hope that helps!

 

 

HP Recommended

if you remove the ssd it works again ?

https://support.hp.com/us-en/product/hp-elitedesk-800-35w-g3-desktop-mini-pc/15234602/model/15234603...

if we look at the list of possible components we see different m2/sata SSD models
No reason it shouldn't work..
unless there is a problem with the model used, or mishandling/conflict..
if the card is not visible anywhere, no drivers can be installed
Which model is the SSD, maybe this will give an indication to someone with the same problem, or who has seen this before
see if the documents say anything

 HP EliteDesk 800 G3 Desktop Mini, HP ProDesk 600 G3 Desktop Mini, HP ProDesk 400 G3 Desktop Mini - ...

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Well if I remove the SSD nothing will work as Windows 10 is installed on the SSD so the PC cannot boot!!!

 

The SSD is a Kingston SATA 480GB (SA400S37/480G).

 

Windows 10 was installed using a bootable installer on USB (Microsoft Media Creation Tool).

 

Everything else is working fine except the Wireless card.

 

I have been through the manual and there's nothing there that helps, sadly.

 

I've ordered a replacement WLAN card in case for some strange reason it's failed.

 

HP Recommended

hum

""Well if I remove the SSD nothing will work as Windows 10 is installed on the SSD so the PC cannot boot!!!"

 

yes, I doubt it, sorry, I was not clear, remove the new one, and replace the original one, I forgot to specify, it seemed obvious to me

"Before replacing my SSD and installing Windows 10, WiFi and Bluetooth worked perfectly."

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Sadly the reason the original SSD was replaced was because it died.

 

After hours more Googling and trying various things, including installing a replacement Wireless Card, I note the following:

 

HP Support tool detects NIC install is needed. But installation fails.

I could only get the Intel 8265 NIC to appear in Device Manager buy either:

 

   1) Installing as legacy device from Device Manager, or

   2) Running the Intel software support tool

 

However, in both cases the NIC had the dreaded yellow exclamation mark of misery applied to it, and

the device was not working properly because the driver could not be loaded (code 31).

Now trying a fresh installation of Windows 10.

 

Why do I not feel optimistic???

 

 

HP Recommended

There was no change after a complete reinstallation of Windows 10.

The WLAN NIC is Intel Dual Band AC 8265NGW.

The driver installed is version 20.70.30.1.

 

On another forum it was suggested turning off memory integrity might solve the issue, but it did not.

 

The Windows Events log shows the following sequence:

 

Driver Management has concluded the process to add Service vwifibus for Device Instance ID ROOT\NET\0000 with the following status: 0.
------------------------------------------
Device ROOT\NET\0000 was configured.

Driver Name: oem46.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 01/13/2022
Driver Version: 20.70.30.1
Driver Provider: Intel
Driver Section: Install_MPCIEX_GENM2_8265_AC_2x2_HMC_WINT_64_AC
Driver Rank: 0xFC0000
Matching Device Id: pci\ven_8086&dev_24fd&subsys_00108086
Outranked Drivers: netwtw06.inf:pci\ven_8086&dev_24fd&subsys_00108086:00FC0000 oem43.inf:pci\ven_8086&dev_24fd&subsys_00108086:00FC0000
Device Updated: true
Parent Device: HTREE\ROOT\0
---------------------------------------------
Device ROOT\NET\0000 had a problem starting.

Driver Name: oem46.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw06
Lower Filters:
Upper Filters: vwifibus
Problem: 0x1F
Problem Status: 0xC00000BB

 

 

 

HP Recommended

this link help ?

https://learn.microsoft.com/en-us/troubleshoot/windows-client/networking/code-31-error-device-manage...

 

https://www.intel.com/content/www/us/en/support/articles/000089652/wireless/intel-wi-fi-6-products.h...

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Many thanks for your help thus far.

 

Sadly the link https://learn.microsoft.com/en-us/troubleshoot/windows-client/networking/code-31-error-device-manage...

is specific to issues with the WAN Miniport (Network monitor)  - which in my case is not reporting any problems.

The Intel® Driver & Support Assistant I have run before, and running it now shows the message that all my drivers are up to date.

As suggested here: https://windowsreport.com/fix-drivers-wont-install/

I ran

Dism /Online /Cleanup-Image /ScanHealth (no issues found)

Dism /Online /Cleanup-Image /RestoreHealth (completed successfully)

sfc /scannow (no issues found)

 

I have tried another fresh install of Windows 10 with the same result as before, namely:

 

1) The Wireless Card is not recognized.

2) The drivers can only be installed by "Add Legacy Hardware" feature of Device Manager

3) The drivers do not load

4) Device status is:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

The request is not supported.

5) The relevant error from the Windows Event logs appears to be:

Device ROOT\NET\0000 had a problem starting.

Driver Name: oem46.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw06
Lower Filters:
Upper Filters: vwifibus
Problem: 0x1F
Problem Status: 0xC00000BB

 

I am completely stumped.

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