Bluetooth and usb driver issue

[Shane128]

Hi, so whenever I try to connect my Bluetooth headphones to my pc it wouldn’t work because it wouldn’t show in device manager my Bluetooth driver and it would say this, also I have 4 usb connections but two of them would not work completely and the other two would work but I would have to plug back in sometime to make my keyboard and mouse work as well as other accessories that have a usb cable to connect to my pc.

[Raj_05]

Hi @Shane128,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Raj_05]

Hi @Shane128,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you are facing multiple driver and hardware issues on your HP All-in-One 20-c020. Here are some steps you can follow to troubleshoot both the Bluetooth and USB problems.

For Bluetooth Issues:

Check if Bluetooth is enabled:

• Open the Device Manager (right-click on the Start button and select Device Manager).
• Look for Bluetooth in the list. If it's missing, this could be the source of the problem.

Reinstall Bluetooth drivers:

• In Device Manager, right-click on Bluetooth (if listed), then select Uninstall device.
• Restart your PC, and Windows should attempt to reinstall the Bluetooth driver automatically.
• If Bluetooth is still missing, go to HP’s support website for your model and download the latest Bluetooth driver.

Update Windows and Drivers:

• Ensure your Windows is up to date by going to Settings > Update & Security > Windows Update and clicking Check for updates.
• Also, check for any driver updates for Bluetooth through Device Manager by right-clicking on the Bluetooth adapter and selecting Update driver.

Check for hidden devices:

• In Device Manager, click View at the top and select Show hidden devices. Look under Bluetooth and see if there’s anything listed that might not be showing up by default.

Ensure Bluetooth Support is Enabled in BIOS:

• Restart your PC and enter BIOS (usually by pressing F10 or ESC during startup).
• Check if the Bluetooth option is enabled in the BIOS settings.

For USB Issues:

Check Power Settings:

• Go to Control Panel > Power Options > Change Plan Settings > Change Advanced Power Settings.
• Expand USB settings, then USB selective suspend setting and set it to Disabled. This will prevent Windows from turning off your USB ports to save power.

Reinstall USB drivers:

• In Device Manager, expand Universal Serial Bus Controllers and uninstall all items under this section (right-click and select Uninstall device).
• Restart your computer, and Windows should automatically reinstall the USB drivers.

[Raj_05]

Check the USB hubs:

• Sometimes, faulty USB hubs can cause issues. Try plugging your devices into different ports directly on the PC if you're using a hub.

Check Device Manager for Issues:

• Look for any yellow exclamation marks in Device Manager under both Bluetooth and Universal Serial Bus Controllers. Right-click and update the drivers if there are issues.

Test with Other USB Devices:

• Try different USB devices in the ports that are not working to rule out if the issue is with the port or the devices themselves.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[Shane128]

Helllo Alden4, 

how do I know what is the latest Bluetooth driver for me. Is it the bottom one because it is showing many parts.

                                                                                                                      From Shane128

[Shane128]

There is the yellow exclamation points but when I updated it, it said I have the latest and I did for the usb test it’s just the ports not my usb hub and I still need your help please.

[Raj_05]

Hi @Shane128,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support