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VeePeeP
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Bluetooth doesn't work after installing an update for Windows 10

HP Recommended
HP 700-149
Microsoft Windows 10 (64-bit)

Hello,

 

Windows 10 automatically updated:

KB4483452 Cumulative Update for .NET Framework 3.5 and 4.7.2 for Windows 10, version 1809 and Windows Server 2019

 

and now my BT won't work.  I tried uinstalling the driver and rebooting.  The driver is loaded but I get a lovely

This device cannot start. (Code 10)

Profiling not started.

error

 

suggestions on what to do next?

 

Saw some threads about uinsstalling a .dll

 

"

  1. Click Start, type CMD, right-click on it and select Run as Administrator.
  2. In the elevated Command Prompt, type regsvr32 /u btmshellex.dll, then press Enter. This will unregister the dll file.
  3. In the elevated Command Prompt, type regsvr32 btmshellex.dll, then press Enter. This will register the dll file.
  4. Once done, restart your computer."

But is this driver specific

 

Broadcom 20702 4.0 driver installed from 2015...

 

Help?

 

 

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5 REPLIES 5
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 6
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@VeePeeP


Welcome to HP Support Community

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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VeePeeP
Author
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Hello KrazyToad!

 

I did run the updater from the tool but there are no updates.

Is there a way to manually get them for my HP 700-149?

 

HPMessage.jpg

 

Does that mean there are none or it failed?

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KrazyToad
HP Support Agent
HP Support Agent
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Message 4 of 6
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@VeePeeP

 

It seems there have been no recent updates released by HP for your Notebook

 

I found a Broadcom 20702 4.0 which was released on 9/1/2016 in the Microsoft Update Catalog. You can try downloading that driver http://www.catalog.update.microsoft.com/Search.aspx?q=Broadcom+bluetooth

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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VeePeeP
Author
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Message 5 of 6
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Hey KrazyToad!

 

It's a .cab file - so I un'arched it into a folder, used dev manager and pointed to it.  Only 1 file showed up

 

I tried it and got an error..

 

Am I doing it wrong

 

BTDriverFails.jpg

 

thanks!!!!!

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KrazyToad
HP Support Agent
HP Support Agent
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Message 6 of 6
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@VeePeeP

 

Since the update caused the issue, I suggest you uninstall the problematic update driver first

  1. Start image –> Settings –> Update and security –> Advanced options –> View your update history –> Uninstall Updates.
  2. Select the unwanted Update from the list and click Uninstall

 

Next download this Troubleshooter:  http://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab to prevent the problematic driver from being reinstalled 

 

Let me know how it goes

 

 

KrazyToad
I Am An HP Employee

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