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GaryBauer
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Message 1 of 7
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Bluetooth missing on HP EliteDesk 800 G3 SFF 1FZ01UT#ABA

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HP EliteDesk 800 G3 SFF
Microsoft Windows 10 (64-bit)

Bluetooth service missing in Device Manager. How do I enable it? or anything else for that matter.

6 REPLIES 6
Paul_Tikkanen
Level 21
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141,452 65,016 22,075 33,996
Message 2 of 7
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Hi:

 

There isn't much info on that product number in the parts list.

 

HP PartSurfer

 

However, 90% of HP Elitedesk PC's do not come with built in wifi or Bluetooth hardware.

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GaryBauer
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You're correct. Not much help available - that's why I trying an HP expert.

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GaryBauer
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Message 4 of 7
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I bought an HP bluetooth USB adapter to add BT - it doesn't

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Paul_Tikkanen
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What model BT adapter did you buy?

 

Did you install the Bluetooth drivers for it?

 

I did a google search for HP Bluetooth adapter and all I could find is an old HP BT 2.0 adapter, and I highly doubt that would work with W10.

 

Amazon.com: HP bt500 - Network adapter - USB - Bluetooth 2.0 EDR ( Q6273A#1H9 😞 Computers & Accesso...

 

You need a USB BT 4.0 or 5.0 adapter for it to work on W10.

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GaryBauer
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Thanks for doing the additional "digging". SO the question remains. how do I add BT? 

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Paul_Tikkanen
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You're very welcome.

 

Unplug the USB BT adapter you installed.

 

The first thing to do is to confirm that your PC did not come with built in wifi and bluetooth.

 

Go to the device manager.  Click to expand the Network Adapters device manager category.

 

If your PC came with built in wifi and bluetooth, there will be a certain model wifi adapter listed along with the Intel® I219LM Ethernet adapter.

 

If there is, let me know what model wifi adapter it is.

 

If not, then your PC is one of the many that didn't come with built in wifi and bluetooth.

 

I recommend this model USB BT adapter, which should work just fine with your PC...

 

Amazon.com: Bluetooth Adapter for PC,Techkey USB Mini Bluetooth 5.0 EDR Dongle for Computer Desktop ...

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