• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-04-2020 08:34 PM

HP Recommended
Product: HP 19-2113w All-in-One Desktop
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I recently took my HP 19 computer out of storage. It has been installing new updates, etc. After the new updates have installed I can not find Bluetooth under my device manager. My computer is saying it does not support it, but I have seen this has been an issue for others too. 

 

I have tried downloading the Bluetooth drive recommended for my computer on the HP support website and that has not seemed to help. I believe my device originally had Bluetooth? I used to use a wireless printer with it...

 

Any help would be greatly appreciated! 

1 REPLY 1

‎08-04-2020 10:54 PM

HP Recommended

@hhannah12 

 

The specs of your machine is

 

               https://support.hp.com/in-en/document/c04325034

 

It only has  Wireless LAN 802.11b/g/n featuring Single-band (2.4Ghz) 1x1 adapter without Bluetooth. It is more than 6 years old now, I can't find a compatible adapter for you. Option

             

              http://www.officeworks.com.au/shop/officeworks/p/targus-bluetooth-4-0-usb-adaptor-taacb75au


There are many brands and models around, cheaper too.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.