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Akusan
Level 1
3 2 1 0
Message 1 of 5
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Solved!

Bluetooth not working

HP Recommended
Envy 750-170se
Microsoft Windows 10 (64-bit)

May I have some advice on getting my bluetooth Adapter working on my ENVY 750? My bluetooth adapter is not working and is not being detected by the computer. I tried downloading the driver again from the HP website and installed it but bluetooth is still not working.

 

Bluetooth worked for a brief moment, the first couple days I had my computer, but now it does not even show on the Device Manager:

 

No Bluetooth.PNG

 

It clearly shows on the item ordered that it should have Bluetooth:

 

item ordered.PNG

 

Please let me know what I can do or how this can be fixed.

1 ACCEPTED SOLUTION

Accepted Solutions
Akusan
Author
Level 1
3 2 1 0
Message 4 of 5
Flag Post
HP Recommended

Got the solution:

 

1.) Search for HP Recovery:

recovery.jpg

 

2.) Click reinstall drivers

reinstall drivers.JPG

 

3.) click Bluetooth and Install:

bluetooth reinstall.jpg

View solution in original post

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4 REPLIES 4
banhien
Level 20
Level 20
98,795 37,837 12,830 27,077
Message 2 of 5
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HP Recommended

Hi,

 

Please download and install the following Realtek RTL8723BE Bluetooth 4.0 Driver for Bluetooth:

 

    http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74136.exe

 

Hope this helps.

BH
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Akusan
Author
Level 1
3 2 1 0
Message 3 of 5
Flag Post
HP Recommended

Thanks for the quick reply, but it did not work. Any other recommendations?

 

I tried installing that file and even reboot afterwards but bluetooth still does not show on Device Manager nor can it detect any blue tooth devices

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Akusan
Author
Level 1
3 2 1 0
Message 4 of 5
Flag Post
HP Recommended

Got the solution:

 

1.) Search for HP Recovery:

recovery.jpg

 

2.) Click reinstall drivers

reinstall drivers.JPG

 

3.) click Bluetooth and Install:

bluetooth reinstall.jpg

Was this reply helpful? Yes No
ram17
New member
1 1 0 0
Message 5 of 5
Flag Post
HP Recommended

bluetooth not working hp envy-23 how to get it back help.

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