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Gingee
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Solved!

Bluetooth on/off missing

HP Recommended
Pavillion
Microsoft Windows 10 (64-bit)

Every time Windows 10 updates, hp pavillion laptop bluetooth on/off button on bluetooth menu disappears. This has happened a few times now, we are unable to turn the bluetooth on. We have tried updating the driver in which it says driver is already up to date with the best software. Troubleshooting does not help either. Bluetooth menu is there just unable to turn on and devices are visable but unable to connect to as bluetoth is turned off. Windows automatic update failed (culamative). Have tried updating again but seems to be struggling and taking a long time.

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,103
Message 2 of 2
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HP Recommended

@32131837 Greetings from the HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, here's what I need to know:

  • Have you run the hardware test on the wireless adapter to identify any hardware issues within the Bluetooth device?
  • Have you installed the latest drivers for your wireless adapter from the HP website?

While you respond to that, here's what you need to do:

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the main menu, click Component Tests.
     

    Figure : Selecting Component Tests from the main menu

    Selecting Component Tests from the main menu
     
  4. The Component Tests menu displays.

    Your Component Tests menu might be different, depending on the components installed on your computer.

    Figure : Sample list of Component Tests

    Sample List of the Component tests
     
  5. Select Bluetooth Module Test – The Bluetooth Module Test checks the system to make sure the Bluetooth module is properly detected and enabled for use. (This test is not available in the Windows version of the hardware diagnostics at this time.)
    To run the test, click Bluetooth Module, and then click Run once.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,103
Message 2 of 2
Flag Post
HP Recommended

@32131837 Greetings from the HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, here's what I need to know:

  • Have you run the hardware test on the wireless adapter to identify any hardware issues within the Bluetooth device?
  • Have you installed the latest drivers for your wireless adapter from the HP website?

While you respond to that, here's what you need to do:

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the main menu, click Component Tests.
     

    Figure : Selecting Component Tests from the main menu

    Selecting Component Tests from the main menu
     
  4. The Component Tests menu displays.

    Your Component Tests menu might be different, depending on the components installed on your computer.

    Figure : Sample list of Component Tests

    Sample List of the Component tests
     
  5. Select Bluetooth Module Test – The Bluetooth Module Test checks the system to make sure the Bluetooth module is properly detected and enabled for use. (This test is not available in the Windows version of the hardware diagnostics at this time.)
    To run the test, click Bluetooth Module, and then click Run once.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
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