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StopNancy
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Message 1 of 4
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Cannot connect to internet with desktop

HP Recommended
HP S2031a
Microsoft Windows 7 (64-bit)

Tried connecting to EarthLink internet and computer says internet available but there’s no list to choose from. When I attempt to create a connection it says modem problem 681. Not sure how to update network adapter if that’s the issue. I was able to connect to the internet before I switched to EarthLink. EarthLink is unable to help me. 

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
141,336 64,900 22,050 33,971
Message 2 of 4
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HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

Use this guide to find that information...please do not post the serial number.

 

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

 S2031a is the model number of your PC's monitor, not the PC itself.

 

HP s2031a Monitor - Product Specifications | HP® Customer Support

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StopNancy
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HP Recommended

Product number BV596AA#ABA

Serial number [personal info removed]

HP desktop 

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Paul_Tikkanen
Level 21
Level 21
141,336 64,900 22,050 33,971
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HP Recommended

Hi:

 

The product specs for your PC indicate that it only came with wired networking capability.

 

HP Pavilion p6707c Desktop PC Product Specifications | HP® Customer Support

 

If you added a wireless network adapter, you would have to see if the manufacturer of the device has updated drivers for it.

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