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Cannot connect to internet with desktop
03-05-2021 04:17 PM

Tried connecting to EarthLink internet and computer says internet available but there’s no list to choose from. When I attempt to create a connection it says modem problem 681. Not sure how to update network adapter if that’s the issue. I was able to connect to the internet before I switched to EarthLink. EarthLink is unable to help me.
03-05-2021 04:20 PM

Hi:
What is the full model number or product number of your PC?
Use this guide to find that information...please do not post the serial number.
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
S2031a is the model number of your PC's monitor, not the PC itself.
HP s2031a Monitor - Product Specifications | HP® Customer Support
03-05-2021 04:42 PM

Hi:
The product specs for your PC indicate that it only came with wired networking capability.
HP Pavilion p6707c Desktop PC Product Specifications | HP® Customer Support
If you added a wireless network adapter, you would have to see if the manufacturer of the device has updated drivers for it.

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