• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY H8-1409
Microsoft Windows 7 (64-bit)

I've recently installed windows 7 to my HP ENVY H8-1409 which also runs windows 10 (dual boot). The problem I have now is I cannot connect to the internet via wifi or ethernet. I look in my device manager and it says some of my drivers need to be updated but my computer cant find them. when i look online for the drivers matching my computers model number and windows 7, i have no luck. Can only find for windows 8 and 8.1. I imagine it is because the computer was Windows 8 from the factory, but i feel there should still be a way around this issue.

 

Thanks to everyone in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need this ethernet driver...

 

This package provides the original driver for the Atheros PCI-E Fast Ethernet Controller solutions in supported models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56474.exe

 

And I think you need this wireless driver...

 

This package provides the original driver for the Broadcom WLAN Adapter solutions in supported models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp57501-58000/sp57876.exe

 

You may also need the bluetooth driver...

 

This package provides the original driver for the HP Bluetooth Module solutions in supported models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp57501-58000/sp57877.exe

 

 

View solution in original post

29 REPLIES 29
HP Recommended

Hi:

 

You need this ethernet driver...

 

This package provides the original driver for the Atheros PCI-E Fast Ethernet Controller solutions in supported models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56474.exe

 

And I think you need this wireless driver...

 

This package provides the original driver for the Broadcom WLAN Adapter solutions in supported models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp57501-58000/sp57876.exe

 

You may also need the bluetooth driver...

 

This package provides the original driver for the HP Bluetooth Module solutions in supported models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp57501-58000/sp57877.exe

 

 

HP Recommended
Thank you for such i quick reply! I will give that try and get back to you!
HP Recommended

You're very welcome.

HP Recommended

Well this helped me alot seeing that im responding to this on the windows 7 part of my hard drive. One thing I noticed was I am connected to wifi and not ethernet (I have it plugged in lol)  . It still works but when I look in my Device management I still see 2 drivers missing, one being ethernet and the other SM Bus

 

 I will post a picture below to show you what I mean.

 

18362278_10154811226918897_415175165_o.jpg 

 

 Thank you again, I wouldn't have gotten this far if it werent for this reply!

HP Recommended
I was able to update the ethernet controller through windows but im still connected to wifi. I tried to update the SM Bus controller and no luck with that. Not exactly sure what its for. I know i can just use the wifi but i rather use wired if i have the option. But if not, im sure i can deal with the wifi if i have to
HP Recommended

Hi:

 

You need this driver for the smbus controller...Install and restart the PC.

 

This package provides the original driver for the Intel Chipset Family SMBus Controller solutions in supported models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57417.exe

 

If windows update installed the ethernet driver, then you should be able to connect via ethernet cable now.

 

 

HP Recommended
Awesome! Thank you so much for your time!
1 more question though, i noticed a black boarder (about 1 inch) around my screen. I changed my resolution settings and that didnt seem to fix it. Im wondering if i may be missing one more driver? Sorry to be such a pain. Thank you again for all the help youre giving me
HP Recommended

That worked for me. I'm now connect via ethernet.  My last problem is still the black boarder. I have 2 moniters and it is like that on both of them, i also cant configure the settings between the two moniters. It wont let me expand display, only duplicate screen.

HP Recommended

You're very welcome.

 

The product specs for your PC indicate that it comes with an add-on video card (Radeon HD 7570).

 

So yes, I believe you need the AMD graphics driver for W7.

 

This should be the driver you need for the HP proprietary graphics card. 

 

This package provides the original driver for the AMD/ATI Radeon HD graphics solutions in supported models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp57501-58000/sp57510.exe

 

You can't use the driver from AMD, so don't try to update the driver that way.

 

I have read many posts from other forum members complaining about the proprietary AMD card, and the fact that HP doesn't provide graphics driver updates for it.

 

Let me know if you need additional assistance.  It's no bother at all.

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.