• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

i just tried that last link for my graphics card and it told me that its not supported on my system

HP Recommended

This is the messege I see...

 

18698639_10154812509463897_495258749_o.jpg

HP Recommended

That's interesting...

 

OK, try to manually install the driver as follows...

 

Go to the device manager and click to expand the display adapters device manager category.

 

If the graphics driver is missing, you should be seeing a Standard VGA Adapter listed there.

 

Click on the standard vga adapter, click on the driver tab, click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp57510.

 

Make sure the Include subfolders box is checked, and see if the driver installs that way.

 

If not, then boot into your W10 installation, and tell me the name and model number of the graphics adapter you see listed there.

 

It should be the Radeon HD 7570 according to the PC specs page.

 

I'll have to see what alternative drivers there may be out in HP-land.

HP Recommended

I had no luck trying to mannual install. this is what i got..

 

18720855_10154812650778897_205406718_o.jpg

 

I went into windows 10  to look for the name and model number of my graphics card and i couldnt seem to find the model number, not sure where to find all of that. i did take a couple pics that may be a help. ill post below. Thank you again for all your help!18720857_10154812651233897_1691976081_o.jpg

 

18745002_10154812651878897_2097347691_o.jpg

HP Recommended

OK, so that helps.

 

At least we know it is the card the specs state it was.

 

Now to find the W7 driver for it.  One must exist somewhere...

 

See if this one works...

 

This package provides the original driver for the ATI/AMD Radeon HD graphics solutions in supported models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp55501-56000/sp55702.exe

 

I extracted the exe file into its driver folder by using the free 7-Zip file utility and there is definitely support for a list of HD 7570 graphics cards.  Hopefully the one you have is supported by the driver.

 

AMD6759.6 = "AMD Radeon HD 7570"
AMD6759.7 = "AMD Radeon HD 7570"
AMD675D.1 = "AMD Radeon HD 7570"
AMD675D.2 = "AMD Radeon HD 7570"

HP Recommended

I tried that link and im getting the same message. 

 

18698639_10154812509463897_495258749_o.jpg

HP Recommended
I think my computer might be really messed up now. It shut down and i went to power it back on and it wont go passed the no signal message on my tv and my moniter. (tv is hdmi, monitor is display port to hdmi). The computer starts up fine and the fans/hard drives have power. Just dont have any display what so ever. I cant access windows 7 or 10 now. Please try and help me with this. Ive got a bunch of data i do not want to lose. Thank you in advance
HP Recommended

Unfortunately, I would have no idea what you need to do to fix that problem.

 

See if you can start W7 in safe mode would be the only suggestion I can offer.

 

Tap the F8 key right after the HP welcome screen shows up and see if you can start W7.

 

If the graphics driver didn't install, then it can't be the driver.

 

If you have no display at all, then shut down the PC and remove the graphics card, hook up your monitor to the onboard graphics adapter and see if that works.

 

If it does, most likely the graphics card died on you.

HP Recommended
Ok ill give that a try, thank you for your time and efforts
HP Recommended

You're very welcome.

 

Fortunately your PC has the onboard Intel graphics adapter.

my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.