• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 27-a000 All-in-One Desktop PC series (Touch)
Microsoft Windows 10 (64-bit)

I have an HP Pavilion 27-a000 All-in-One Desktop PC series (Touch) and my bluetooth has gone out.  I'm guessing I need to replace the dual band wireless card.  I can't seem to find what is going to be compatible.  I'd like to upgrade to whatever is the best I can get for this.

 

Any ideas where to look or what is the most compatible?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the parts list for your PC.

 

https://partsurfer.hp.com/Search.aspx?searchText=V9A95AA

 

The part number of the 3165 AC wifi card is 803344-001

 

I recommend that you upgrade to this model, rather than buying the same card. 

 

It has 4x the throughput, and has BT 5.0.

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Below is the link to the service guide which should help you open up the PC.

 

http://h10032.www1.hp.com/ctg/Manual/c05158546

 

There is no procedure to remove and replace the wifi card in particular.

 

You can review this video from a notebook PC for how to replace a similar M.2 card such as what your PC has now.

 

https://www.youtube.com/watch?v=jd78uTVKAVo

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

What is the product number of your PC?

 

Use this guide to find that information.

 

https://support.hp.com/us-en/document/c01492484

 

Please do not post the serial number.

HP Recommended

Product number is V9A95AA#ABA

Model No. 27-a040se

HP Recommended

Hi:

 

Below is the parts list for your PC.

 

https://partsurfer.hp.com/Search.aspx?searchText=V9A95AA

 

The part number of the 3165 AC wifi card is 803344-001

 

I recommend that you upgrade to this model, rather than buying the same card. 

 

It has 4x the throughput, and has BT 5.0.

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Below is the link to the service guide which should help you open up the PC.

 

http://h10032.www1.hp.com/ctg/Manual/c05158546

 

There is no procedure to remove and replace the wifi card in particular.

 

You can review this video from a notebook PC for how to replace a similar M.2 card such as what your PC has now.

 

https://www.youtube.com/watch?v=jd78uTVKAVo

HP Recommended

Thank you so much.  I'll look this over and get the upgraded version. 

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.