• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-09-2020 02:28 PM

HP Recommended
Product: HP Pavilion 27-a000 All-in-One Desktop PC series (Touch)
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Pavilion 27-a000 All-in-One Desktop PC series (Touch) and my bluetooth has gone out.  I'm guessing I need to replace the dual band wireless card.  I can't seem to find what is going to be compatible.  I'd like to upgrade to whatever is the best I can get for this.

 

Any ideas where to look or what is the most compatible?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-11-2020 01:57 PM

HP Recommended

Hi:

 

Below is the parts list for your PC.

 

https://partsurfer.hp.com/Search.aspx?searchText=V9A95AA

 

The part number of the 3165 AC wifi card is 803344-001

 

I recommend that you upgrade to this model, rather than buying the same card. 

 

It has 4x the throughput, and has BT 5.0.

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Below is the link to the service guide which should help you open up the PC.

 

http://h10032.www1.hp.com/ctg/Manual/c05158546

 

There is no procedure to remove and replace the wifi card in particular.

 

You can review this video from a notebook PC for how to replace a similar M.2 card such as what your PC has now.

 

https://www.youtube.com/watch?v=jd78uTVKAVo

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎11-09-2020 03:45 PM

HP Recommended

Hi:

 

What is the product number of your PC?

 

Use this guide to find that information.

 

https://support.hp.com/us-en/document/c01492484

 

Please do not post the serial number.

Was this reply helpful? Yes No

‎11-11-2020 01:41 PM

HP Recommended

Product number is V9A95AA#ABA

Model No. 27-a040se

Was this reply helpful? Yes No

‎11-11-2020 01:57 PM

HP Recommended

Hi:

 

Below is the parts list for your PC.

 

https://partsurfer.hp.com/Search.aspx?searchText=V9A95AA

 

The part number of the 3165 AC wifi card is 803344-001

 

I recommend that you upgrade to this model, rather than buying the same card. 

 

It has 4x the throughput, and has BT 5.0.

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Below is the link to the service guide which should help you open up the PC.

 

http://h10032.www1.hp.com/ctg/Manual/c05158546

 

There is no procedure to remove and replace the wifi card in particular.

 

You can review this video from a notebook PC for how to replace a similar M.2 card such as what your PC has now.

 

https://www.youtube.com/watch?v=jd78uTVKAVo

Was this reply helpful? Yes No

‎11-11-2020 03:13 PM

HP Recommended

Thank you so much.  I'll look this over and get the upgraded version. 

Was this reply helpful? Yes No

‎11-11-2020 03:15 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.