Computer crashes every time it pairs to a bluetooth speaker

[topsyt]

Just bought this computer 2 days ago and tried to pair to a Bluetooth speaker (which pairs to other computers, phone, etc ...).  The computer crashes every time with a System Thread Exception Not Handled in RTKA2dp.sys.

I went into device manager and tried to update all of the Bluetooth related drivers.  Also ran Bluetooth troubleshooting.

Also tried disabling the Realtek devices associated with plug-in speakers.

None of these items helped any.

[Paul_Tikkanen]

Hi:

Did you try this Realtek Bluetooth driver?

1.7.1021.3000       Dec 6, 2019

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100556.exe

Fix and enhancements:
- Fixes an issue where a Bluetooth mouse paired to the system does not function properly after the Bluetooth speaker/headset is changed to the HFP profile.
- Fixes an issue on a system connected to a Bluetooth mouse which causes an error symbol (yellow bang) to be displayed after the system is idle for a period of time.
- Enhances WLAN/Bluetooth coexistence.

[topsyt]

I updated the driver and checked that it matched the version.  Tried it again, same thing, crashed.  I tried a different Bluetooth spkr and a Bluetooth headset, both of those worked properly.