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HP Recommended
M01-F0024
Microsoft Windows 10 (64-bit)

Just bought this computer 2 days ago and tried to pair to a Bluetooth speaker (which pairs to other computers, phone, etc ...).  The computer crashes every time with a System Thread Exception Not Handled in RTKA2dp.sys.

 

I went into device manager and tried to update all of the Bluetooth related drivers.  Also ran Bluetooth troubleshooting.

 

Also tried disabling the Realtek devices associated with plug-in speakers.

 

None of these items helped any.

2 REPLIES 2
HP Recommended

Hi:

 

Did you try this Realtek Bluetooth driver?

 

1.7.1021.3000       Dec 6, 2019

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100556.exe

 

Fix and enhancements:
- Fixes an issue where a Bluetooth mouse paired to the system does not function properly after the Bluetooth speaker/headset is changed to the HFP profile.
- Fixes an issue on a system connected to a Bluetooth mouse which causes an error symbol (yellow bang) to be displayed after the system is idle for a period of time.
- Enhances WLAN/Bluetooth coexistence.

HP Recommended

I updated the driver and checked that it matched the version.  Tried it again, same thing, crashed.  I tried a different Bluetooth spkr and a Bluetooth headset, both of those worked properly. 

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