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EricTrov
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Message 1 of 2
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Computer does not connect to the network via Lan or Wi-fi

HP Recommended
OMEN PC 880
Microsoft Windows 10 (64-bit)

I updated the HP Support Assistant yesterday on my OMEN PC 880, and when I booted up my computer today it would not connect to my network via Ethernet or by Wi-Fi.

I tried to update the drivers, but I get the following error messages:

"There might be a problem with the driver for Ethernet adapter"

"There might be a problem with the driver for Wi-Fi adapter"

Other computers and CE  that are on my network that use the Ethernet and Wi-Fi  are working perfectly. 

My  computer has a Realtek RTL8822BE 802.11ac PCle adapter.

 

What is the best way to fix/update this driver.  Obviously I cant do an update on the OMEN PC 880, since it doesn't connect to the internet, so I'll have to download the fix onto a thumb drive and install it from there.

 

Has anybody else had this issue when they updated the HP Support Assistant?

Thanks

 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 765
Message 2 of 2
Flag Post
HP Recommended

@EricTrov Welcome to HP Community!

 

I understand your unable to connect to the network via Lan or Wi-fi

 

Please perform the below steps and check.

 

Step 1 Network Troubleshooter - 

1) In the search box, type and open "Troubleshooter". 

2) Click on "Network and Internet". 

3) Click on "Internet Connections".  

 

Step 2 Run Network commands - 

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes. 

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem: 

Type netsh winsock reset and press Enter. 

Type netsh int ip reset and press Enter. 

Type ipconfig /release and press Enter. 

Type ipconfig /renew and press Enter. 

Type ipconfig /flushdns and press Enter. 

 

Step 3 Re-install the Network Adapter - 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results. 

2) In Device Manager, select Network adapters > the network adapter name. 

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall. 

4) Restart the computer.  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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