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09-29-2018 04:54 PM
I cannot get my printer to print. When I look at the control panel on my computer it shows my printer as being installed. If I try to print anything the printer shows "error" and nothing will print at all.
I have unplugged and re-plugged in the printer. I also un-installed it and re-installed it. I also shut down my computer and re-started it to no avail.
My husband said he believes he saw something on the screen that show there was a "cookie" problem with printing.
I have not seen that but the printer just won't go.
10-01-2018 03:35 PM
Welcome to the HP Forums,
We'll be with you until it's all sorted.
Have you ensured the copier works fine?
Try printing from the copier as a stand-alone device to check if the printer is alright:
- If the copier doesn't work either, this could be a hardware issue,
- However, if the copier works fine while the printer from the computer isn't working, try the below steps:
- Press "Windows key" + "r" to get the "Run" window.
- Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
- Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
- Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
I am an HP Employee
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