Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Default Gateway Not Available

HP Recommended

I am facing the same issue with my laptop - HP Pavilion Laptop 15-cs0053cl.


It came with Realtek RTL8821CE 802.11ac PCIe adapter for wireless connections. 


It works for couple of mintues and disconnects from internet. I need to use Troubleshoot option and it fixes the error , Wifi gets connected. The same scene continues again and again. From many forums it seems this issue is a known one and happening for many HP laptops. 


HP Team - Do you have any identified permanent fix for this  ? 

HP Support Agent
HP Support Agent
29,155 29,140 1,946 2,576
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


Don’t worry, I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you followed the steps suggested in the thread?

While you respond to that, I recommend you run a test on the wireless card following the steps in the below article to make sure that the wireless card is working fine.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation