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‎05-29-2021 01:45 AM - edited ‎05-29-2021 01:47 AM

HP Recommended
Product: HP Pavilion 23-b022a All-in-One Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

My computer has lost it's wifi capability. I have followed lots of troubleshooting guides on this topic already, here's what I know:

 

- There is no wifi adapter in the list of network adapters under device manager. So I can't uninstall/reinstall or search for updates for this driver.

- Running a troubleshoot/scan for the drivers says that all are up to date

- searching the HP site for available drivers for my model showed no drivers available for my computer. Manually choosing my operating system did not work, as windows 10 was not listed as an option.

 

I am trying to find the right wireless driver/adapter to download and install.

 

Could anybody help?

Much appreciated.

4 REPLIES 4

‎05-29-2021 07:23 AM

HP Recommended

Hi:

 

According to the product specs for your PC, it comes with a Ralink RT5390 wifi adapter.

 

HP Pavilion 23-b022a All-in-One Desktop PC Product Specifications | HP® Customer Support

 

What has happened to your PC is very commonplace and almost guaranteed to happen with that model wifi card and the newer builds of W10.

 

The easiest thing to do to remedy the situation would be to purchase a USB wifi adapter.

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‎05-30-2021 12:53 AM

HP Recommended

Thank you very much.

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‎05-30-2021 12:56 AM

HP Recommended

Thanks a lot.

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‎05-30-2021 06:26 AM

HP Recommended

You're very welcome.

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