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Wishwash
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Message 1 of 5
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Desktop lost wireless adapter/driver

HP Recommended
HP Pavilion 23-b022a All-in-One Desktop PC
Microsoft Windows 10 (64-bit)

Hi there,

 

My computer has lost it's wifi capability. I have followed lots of troubleshooting guides on this topic already, here's what I know:

 

- There is no wifi adapter in the list of network adapters under device manager. So I can't uninstall/reinstall or search for updates for this driver.

- Running a troubleshoot/scan for the drivers says that all are up to date

- searching the HP site for available drivers for my model showed no drivers available for my computer. Manually choosing my operating system did not work, as windows 10 was not listed as an option.

 

I am trying to find the right wireless driver/adapter to download and install.

 

Could anybody help?

Much appreciated.

4 REPLIES 4
Paul_Tikkanen
Level 21
Level 21
141,461 65,025 22,080 34,001
Message 2 of 5
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HP Recommended

Hi:

 

According to the product specs for your PC, it comes with a Ralink RT5390 wifi adapter.

 

HP Pavilion 23-b022a All-in-One Desktop PC Product Specifications | HP® Customer Support

 

What has happened to your PC is very commonplace and almost guaranteed to happen with that model wifi card and the newer builds of W10.

 

The easiest thing to do to remedy the situation would be to purchase a USB wifi adapter.

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KM64
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Message 3 of 5
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HP Recommended

Thank you very much.

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Wishwash
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Message 4 of 5
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HP Recommended

Thanks a lot.

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Paul_Tikkanen
Level 21
Level 21
141,461 65,025 22,080 34,001
Message 5 of 5
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HP Recommended

You're very welcome.

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