cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
TroubShooter
Level 1
9 4 0 0
Message 1 of 7
897
Flag Post

Solved!

Do I need a Bluetooth Transmitter/Adapter?

HP Recommended
HP Pavilion 23-Q112 All-In-One
Microsoft Windows 10 (64-bit)

How you guys doing ? 

It appears that my "HP Pavilion Q-112 All-In-One Desktop" has an
"Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring 2.4 GHz 1 x 1 technology" built in. 
( Embedded Image Below with URL in Image )

Would any of you guys have any idea why my Bluetooth Mouse and Keyboard are not being recognized?,  unless I have a USB connected Bluetooth Transmitter/Adapter being plugged into a USB Port?

Thank You for your input. 
Integrated Bluetooth 4.0 and Wireless LAN 802.11bgn featuring 2.4 GHz 1 x 1 technology.jpg 

Famous Quote
"Those that can not remember their history are "condemned" to repeat it!"
George Santayana - circa 1894
----------------------------------------
"Believe you can!, or...Believe you can't! Either way...you are right!"
The operative word being...Believe.
Chris Perron - circa 1991
1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,416 64,980 22,069 33,989
Message 3 of 7
Flag Post
HP Recommended

Hi, @TroubShooter

 

The bluetooth radio that is part of the wireless network adapter, does not work the BT KB and Mouse.

 

Those will only work with the USB receiver that the KB and mouse came with.

 

The bluetooth radio that is part of the wireless network adapter will work other bluetooth devices that do not come with a special USB receiver, such as bluetooth speakers or your cell phone (provided you turn the BT on in your cell phone).

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6
old_geekster
Level 16
Level 16
25,503 9,146 2,950 11,185
Message 2 of 7
Flag Post
HP Recommended

+++Deleted+++



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
141,416 64,980 22,069 33,989
Message 3 of 7
Flag Post
HP Recommended

Hi, @TroubShooter

 

The bluetooth radio that is part of the wireless network adapter, does not work the BT KB and Mouse.

 

Those will only work with the USB receiver that the KB and mouse came with.

 

The bluetooth radio that is part of the wireless network adapter will work other bluetooth devices that do not come with a special USB receiver, such as bluetooth speakers or your cell phone (provided you turn the BT on in your cell phone).

Was this reply helpful? Yes No
TroubShooter
Author
Level 1
9 4 0 0
Message 4 of 7
Flag Post
HP Recommended

Thank you Paul_Tikkanen for your direct, concise and succinct reply. 

Best Regards

Chris Perron 

Famous Quote
"Those that can not remember their history are "condemned" to repeat it!"
George Santayana - circa 1894
----------------------------------------
"Believe you can!, or...Believe you can't! Either way...you are right!"
The operative word being...Believe.
Chris Perron - circa 1991
Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
141,416 64,980 22,069 33,989
Message 5 of 7
Flag Post
HP Recommended

You're very welcome.

Was this reply helpful? Yes No
TroubShooter
Author
Level 1
9 4 0 0
Message 6 of 7
Flag Post
HP Recommended

Paul, I had never used a BT Keyboard or Mouse until I got the HP Pavilion Q-112 AOI, and it appears you are an HP Expert because you knew it came with the USB BT Transmitter. 
I'm just curious... do you know the technical aspect of why the BT Keyboard and Mouse require a BT Transmitter and my BT Speakers don't? 

Thank You

 

Chris Perron

Famous Quote
"Those that can not remember their history are "condemned" to repeat it!"
George Santayana - circa 1894
----------------------------------------
"Believe you can!, or...Believe you can't! Either way...you are right!"
The operative word being...Believe.
Chris Perron - circa 1991
Was this reply helpful? Yes No
banhien
Level 20
Level 20
98,828 37,870 12,835 27,085
Message 7 of 7
Flag Post
HP Recommended

@TroubShooter

 

>>> do you know the technical aspect of why the BT Keyboard and Mouse require a BT Transmitter and my BT Speakers don't? 

 

Real BT mouse or keyboard will work with builtin Bluetooth on your computer. The wireless mouse and keyboard set which comes with you computer use 2.4GHz technology, not BT as mentioed on its specs:

 

    https://support.hp.com/au-en/document/c04769586

 

therefore you simply can't use BT on your machine to connect

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation