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Aslan_Shogenov
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Message 1 of 3
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Does not see the wifi module.

HP Recommended
hp all-in-one 24-f0001ur
Microsoft Windows 10 (64-bit)

Does not see the Wi-Fi module.
1) Reinstalled Windows 10 Pro x64
2) Installed the driver https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.hehe
And all the same, they show that the Wi-Fi module is not available in the Device Manager.

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2 REPLIES 2
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 3
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HP Recommended

Hi:

 

The only suggestion I can offer would be to go to the device manager.

 

Click on the View tab at the top of the device manager window.

 

Check 'Show HIdden Devices' and see if the wifi adapter appears in light shade.

 

If there is, right click on it, select Uninstall, check the Uninstall driver box.

 

Then do the same for the Bluetooth device manager category, as the Bluetooth is also not showing up.

 

Then restart the PC.

 

sp100552 is the latest driver for the Realtek RTL8821CE wifi adapter.

 

This is the latest Bluetooth driver for it.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100556.exe

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.exe

 

 

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Aslan_Shogenov
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Message 3 of 3
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HP Recommended

It helped, but I think not for long. It often starts working and then after the next power-up it stops working.

My life – my rules.
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