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HP Recommended
All-in-One Desktop Pavilion 23-h303a Touchscreen (Austalia and New Zealand)
Microsoft Windows 10 (64-bit)

Can you please help me get rid of this error?


OS Name Microsoft Windows 10 Home  (Original install was Windows 8.1)
Version 10.0.18363 Build 18363


Log Name: System
Source: Tcpip
Date: 5/05/2020 11:54:28 am
Event ID: 4291

The network adapter with hardware address 54-35-30-9D-F5-C9 has indicated packet coalescing capability without indicating support for one or more prerequisite receive filter capabilities (IPv6 0x00000000).

Same error occurs for (IPv4 0x00000000)


Research indicated that this is caused by an incorrect wifi driver that is not suitable for Windows 10.

The driver downloaded off the HP Support Drivers webpage is (MediaTec) Ralink WiFi sp71571.exe product version

I have uninstalled and reinstalled this driver a number of times, but no luck, the event log still shows the two errors for every start up.

I have also done a DISM /online /cleanup-image /restorehealth, and run sfc /scannow which should have fixed any problems with OS files or file corruption.  No problems found.

Please advise if you can provide a suitable driver or other solution for this problem.

Many thanks.



HP Recommended


Thank you for posting on the HP Support Community.


Not to worry, I've got a few more steps to isolate the issue. 

Use the following steps to open the Component Tests menu. (do not skip any troubleshooting steps if you feel steps are repeating) 

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the test passes, try these steps:

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the test passes, try these steps:

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.
  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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