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AshersM
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Message 1 of 4
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EliteDesk 800 G2 can not activate bluetooth

HP Recommended
HP EliteDesk 800 G2 Desktop Mini 65W
Microsoft Windows 10 (64-bit)

Hi all! I have an HP EliteDesk 800 G2 Desktop Mini 65W, Prod No L2X86AV, that I can not activate the bluetooth on. The unit came with a Intel 8260NGW wifi card. I have upgraded the card to an Intel 9260NGW. I have tried both cards in another machine (Gigabyte Brix Skylake) and can confirm that both cards have the bluetooth radio and it is functional. I have it enabled in the BIOS. However the OS can not see the card. I have tried the OEM Windows 10 recovery, Windows 10 from the Microsoft site, the OEM Windows 7 Pro recovery, and Ubuntu 19.04. None of these operating systems can see it. Is there another switch somewhere? Did HP disable the Bluetooth USB "port" through the UEFI? I have updated the UEFI Firmware to the latest build and done a full reset of the firmware.

 

Thanks!

3 REPLIES 3
Lil_Boy_Blue
Level 12
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Message 2 of 4
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HP Recommended

Hi

It was this???

Intel Bluetooth Driver (Windows 10)

19.11.1641.703 Rev.A24.2 MBNov 3, 2016

 

ESC  and then F1 get's you here.

Also using the CLI and typing "getmac"

 

S:\>getmac

Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27 WiFi
B0-5A-DA-DE-84-28 Ethernet
48-48-48-48-48-28 BlueTooth.

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AshersM
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Message 3 of 4
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Sorry about the late reply.

 

I have installed the Intel drivers, and even used an alternate OS. The bluetooth hardware is not visible.

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Lil_Boy_Blue
Level 12
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Message 4 of 4
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Hi

Beyond me. Sorry.

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