Envy 4500

[luvmy4500]

Message "REFLASH 1 2 3 4 5" occurred after power outage; also experienced Error code OXB8595E08

Printer is connected to HP-15 Laptop with Window 10, was working fine, had a severe thunderstorm and power was out for three hours.  The printer has not been able to reconnect to laptop since that time.  Is there any hope?

Thank you

[TEJ1602]

@luvmy4500, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Remove the ink cartridges and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the error message persists, continue to the next step.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the error message persists, continue to the next step.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted. 

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