• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-16-2020 02:50 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

Ethernet port mostly doesn't work. Randomly starts working again sometimes and then stops after a while. I have been experiencing this for 2 years on and off. I did troubleshoot the ports a couple of times and updated them but no change. I would appreciate if you could help. Thanks.

1 REPLY 1

‎02-16-2020 07:35 PM - edited ‎02-16-2020 07:37 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This is a tough one to troubleshoot because you also have the reliability of your ISP,  a modem, and possibly a router in the equation. Or maybe you should try a new data cable. Have you checked your PC's HP Support site for network adapter driver updates?

 

Is this the only PC wired to your LAN? Are other wired devices providing a consistent connection?

 

I also don't know the age of your PC; there are many Envy PCs made by HP.

 

You could check Amazon or NewEgg for a newer PCIe Ethernet adapter if you have an open PCIe slot on your MB or go wireless with a USB dual-band WIFI dongle.

 

You have options.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.