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‎02-16-2020 02:50 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

Ethernet port mostly doesn't work. Randomly starts working again sometimes and then stops after a while. I have been experiencing this for 2 years on and off. I did troubleshoot the ports a couple of times and updated them but no change. I would appreciate if you could help. Thanks.

1 REPLY 1

‎02-16-2020 07:35 PM - edited ‎02-16-2020 07:37 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

This is a tough one to troubleshoot because you also have the reliability of your ISP,  a modem, and possibly a router in the equation. Or maybe you should try a new data cable. Have you checked your PC's HP Support site for network adapter driver updates?

 

Is this the only PC wired to your LAN? Are other wired devices providing a consistent connection?

 

I also don't know the age of your PC; there are many Envy PCs made by HP.

 

You could check Amazon or NewEgg for a newer PCIe Ethernet adapter if you have an open PCIe slot on your MB or go wireless with a USB dual-band WIFI dongle.

 

You have options.

 

Regards

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