• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-07-2022 01:40 PM

HP Recommended
Operating System: Microsoft Windows 11

I cannot connect to my wifi through my Ethernet cable and when its plugged, the top light flashes amber. I've downloaded all the available updates including through HP support assistant and its still flashing and won't connect. Any ideas? 

Category:
1 REPLY 1

‎08-10-2022 03:11 PM

HP Recommended

Hello, and Welcome to the HP Support Community!   I have a few questions...

 

What is the actual model number of your computer?  Here's a link to help locate your model number: https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

"Wifi" and "Ethernet" are two different ways to connect to the internet.  One is wireless (wifi) and uses radio frequencies, the other is wired and uses an ethernet (Category 5, 6, etc) cable.  You cannot connect to a wifi  using a cable.  You can however connect to a router or modem using a cable.

 

"The top light flashes amber".   <--- what does that mean?  What light?  On the ethernet port?  On your router?

 

This page offers wireless and wired network connection troubleshooting:  https://support.hp.com/us-en/help/diagnostics?category=computing&issue=network-issues

 

Hope this helps,

 

WyreNut

 

 

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.