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‎02-02-2019 08:20 AM

HP Recommended
Product: HP ENVY 23-o014 All-in-One Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am unable to connect my keyboard and mouse to my desktop. They both have new working batteries and I have pressed the blue connect button. The issue is that my keyboard and mouse are not even being discovered by my desktop even though I am pressing the blue button on them. Please help!

 

jgp

1 REPLY 1

‎02-04-2019 03:34 PM

HP Recommended

@JGP12,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c00006821

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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