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bigdog2
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HP ENVY 27 ALL IN ONE TOUCH SCREEN NOT WORKING WINDOWS 10

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HP ENVY 27-000A ALL IN ONE PC
Microsoft Windows 10 (32-bit)

Purchased this computer March 2016 (HP ENVY 27-000A ALL IN ONE) The touch screen is not working properly the curser will not drag from out the top right corner,also the page minimses its self for no reason,When you touch the screen a little circle appears where you touch.I have had to disable the touch screen through device manager to continue ising my PC. I have updated the driver but still no good.Also done reset on the computer still no good,very frustrating.can anyboby help.

Thanks

15 REPLIES 15
TechRush5
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@bigdog2

Welcome to the HP Forums, I hope you're well 🙂

 

As I understand the touchscreen stopped working after you upgraded to windows 10, don't worry, though, as I have a few steps that should resolve your concern:

 

First, let's start with performing a hard reset to release any excessive static/power that could have caused the issue:

 

To perform a hard reset on a computer with a removable battery, use the following steps:
 

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.
 

Second, enable the touch screen driver in Device Manager:

1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices heading.

3. The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.

4. If the option to enable the device is included in the menu, click Enable.
 

If the Enable option does not appear in the menu, continue to the next step:

1. Reinstall the touch screen driver in Device Manager

2. Install Windows updates

3. Update the BIOS and graphics driver

4. Configure the touch display

5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI

6. Adjust the power management settings for your touch screen

7. Reset your computer

8. Perform a Microsoft System Restore

9. Perform an HP System Recovery

​​​​​​​Click here to know: How to perform each step.
 

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck.

TechRush5
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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bigdog2
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Just to verify the computer was bought march 2016 with windows 10 already installed from new the pc worked fine for a few weeks before it started the fault.many thanks
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Supatech
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I have much experience with Touch screens and there issues in my Point of Sale employ.

 

A small obstruction such as a grain of sand or the like sandwiched between the touch panel and the outer plastic bezel will

hold the cursor in the spot where the obstruction is. If on a good panel you were to press a biro pen on any location of the screen and hold it there you would see how the cursor gravitates to that point regardless where else you touch.

 

You may have to remove the outer bezel away from the touch panel and clean all around the area.

 

Hope I have been of help.

 

Ray

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bigdog2
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Have cleaned the screen and surrounding area still the same problem you say the curser will automatically go to dirt on the screen when I try to drag the curser down I get two corsers on the screen this computer is only six months old and only used occasionally I'm really frustrated that a product this old is having this problem.
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cannonred
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Message 6 of 16
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I had the same problem for the Envy also bought in March 2016.  It had to go back for repair. The touch screen would keep going back to the right side of the screen making the computer unusable.  It has been looked at but it now seems unresponsive on the right hand side. I cannot calibrate it.   I am going through the various things to reset the computer so i will let you know. 

 

It does seem a common problem on this model

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Resolv_S
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Message 7 of 16
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Hi@cannonred,

Thanks for stopping by HP Support Forums.

I came across your post and would like to help.

Need assistance in fixing the touchscreen issue on the PC. Is that, correct?

I have found a useful article which ideally helps you to fix the issue on your PC.

http://hp.care/2khBrhG

Hope the solution answers your query. Feel free to reply back for more.

Resolv_S

I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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cannonred
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Hi Resolv_S

 

Hi have been all through the options on the link provided and nothing has solved the problem. 

 

I have now got the latest bios, did the check on startup and this failed as 10 blocks from the right side in every row failed to work.  I have also tried every other method in your list.  All failed

 

I do not use the touch screen much but i feel that this product has now failed twice on the touch screen, having been already returned once before. 

In 12 months i feel that this product has been a slight let down and well below quality for a premium product.  I have also noticed that this product is no longer available for sale suggesting that this may have had other problems. 

 

 

I suggest that i return the product for repair or pay an additional cost for an upgade to a newer machine. 

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bigdog2
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I feel HP need to address this issue and not ignore it the loyal customers like myself that have always purchased HP products are suffering with this issue this needs solving asap or offer a full refund on this product or a replacement pc
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Riddle_Decipher
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Message 10 of 16
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@cannonred & @bigdog2

Thank you for replying with this detailed response 😉

I appreciate your time and efforts,

  

I understand your concern and considering the circumstances, I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact.

   

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

Riddle_Decipher
I am an HP Employee

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