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‎11-03-2022 12:17 AM - last edited on ‎11-03-2022 11:33 AM by Retired

HP Recommended
Product: HP ENVY Phoenix 810-145qe CTO Desktop PC

Mother board works but the wifi and ethernet card is not working. Can I buy a new motherboard?

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3 REPLIES 3

‎11-03-2022 08:25 AM

HP Recommended

@gaewing,

 

Welcome to our HP User Forum!

 

Replacing your motherboard is of course an option, or you could consider buying a USB Wi-Fi adapter, such as this one: https://www.amazon.com/Wireless-USB-WiFi-Adapter-PC/dp/B07V4R3QHW/ref=sr_1_4?crid=JX7TYJLCZ4G0&keywo..., and a USB 3.0 to RJ45 10/100/1000 Gigabit Ethernet adapter + 3-Port USB 3.0 Hub, such as this example: https://www.amazon.com/Ethernet-Adapter-ABLEWE-Gigabit-Chromebook/dp/B085DJLDBC/ref=sr_1_4?crid=HGCV....

 

NonSequitur777_0-1667485422742.png

 

Kind Regards,

 

NonSequitur777


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‎11-03-2022 08:35 AM - edited ‎11-03-2022 08:37 AM

HP Recommended

@gaewing,

 

The reason why I suggested the aforementioned USB-adapters option is that a replacement motherboard for your HP ENVY Phoenix 810-145qe CTO Desktop PC, the "MSI MS-7826, HP name: Kaili (SSID: 2AF3)" with p/n: 717068-501, is pricey: starting at $102 as found here: https://www.ebay.com/sch/i.html?_from=R40&_nkw=HP+717068-501&_sacat=0&LH_ItemCondition=4&rt=nc&LH_BI....

 

NonSequitur777_0-1667485976101.png

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


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‎11-03-2022 08:57 AM

HP Recommended

@gaewing,

 

And this is assuming you are certain your Wi-Fi and ethernet are 'dead'. 

 

You may want to consider troubleshooting them one more time:


HP PCs - Troubleshooting Wireless Network and Internet: https://support.hp.com/us-en/document/ish_1997137-1439082-16, and: Ethernet port trouble shooting: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Ethernet-port-has-stopped-work....

 

Kind Regards,

 

NonSequitur777


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