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‎01-02-2021 11:52 AM

HP Recommended
Product: HP Touchsmart 520-1038

HP Touchsmart 520-1038 Wifi option completely vanished? It is not even an option to find a wireless network, There is not a WIFI option anymore, the diagnostics only states an ethernet cable unplugged which I do not/have not even used. I did move the computer to be connected now to try to find a solution so I m hard wired.  I have tried a few things suggested on here(from a few years ago that I could find with no luck). I updated to windows 10, with no luck. I have looked in "hidden" as suggested and a wifi#3 showed as grayed out, stated not connected. It was recommended by someone to try uninstalling and rebooting. Well....it disappeared and never came back. So I am at a loss. I have never had a problem before a few weeks ago. I cannot find any drivers to download for this model to try, any help is appreciated. Thanks!! 

 

Erin

5 REPLIES 5

‎01-02-2021 12:41 PM

HP Recommended

Hi, Erin:

 

Most likely the wifi adapter has failed if it wasn't working before you upgraded to W10.

 

If it was working fine before you upgraded to W10, the Ralink wifi adapter your PC comes with doesn't work with the newer builds of W10 and it is very common for the Ralink wifi and Bluetooth (if applicable) to completely disappear from the device manager.

 

The easiest thing to do to fix the issue would be to purchase a dual band USB wifi adapter.

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‎01-02-2021 04:53 PM

HP Recommended

It worked a few weeks ago just fine. It usually will run auto updates on its own so I thought that may have been what happened but when I connected with the cord it then said it was updating. So Im not sure why it suddenly failed out of no where.  The computer runs great still, its really frustrating.  

 

Thank you for your response! Much appreciated.  Since you clearly know what you are talking about and I am not computer software savvy, is there one you might recommend? 

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‎01-02-2021 04:56 PM

HP Recommended

You're very welcome.

 

This one seems to have good reviews...it even comes with Bluetooth.

 

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receive...

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‎01-02-2021 05:03 PM

HP Recommended

I will try that and let you know how it goes.  Happy new year 😊 and again thank you for taking the time to answer my plea!! 

Erin

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‎01-02-2021 05:06 PM

HP Recommended

Anytime, Erin.

 

Glad to have been of assistance.

 

Happy New Year to you too!

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