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‎06-02-2019 09:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello..... 

 

I'm trying to do a recommended update by HP. When it's almost finished a window pops up and tells me I have to decrypt drive encryption to protect my data, or something lol 

I'm new at all this computer stuff and have no clue how to do this. Can anyone please guide me on this matter? I have no clue what drive I'm suppose to decrypt 😞 HELP PLEASE 

 

Thank you! 

1 REPLY 1

‎06-05-2019 08:31 AM - edited ‎06-05-2019 08:32 AM

HP Recommended

Hey there! @kalori_2000, 

 

Were there any recent windows updates on the PC?

 

Please share the product number of the PC to assist you better.

 

If your disk is currently encrypted by this software, you should first open HP Client Security -> click on Drive Security and follow the on-screen instructions to DECRYPT the HDD. Note that this is generally slow process and may take several hours depending on the amount of your HDD and the PC specifications. 

 

You may also check if you have pre-boot authentication enabled. Open the HP Client Security home page -> click on the wheel Settings button -> Security Features and check there is no tick next to Power-On Authentication.

 

Let me know if this works!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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