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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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06-02-2019 09:10 PM
Hello.....
I'm trying to do a recommended update by HP. When it's almost finished a window pops up and tells me I have to decrypt drive encryption to protect my data, or something lol
I'm new at all this computer stuff and have no clue how to do this. Can anyone please guide me on this matter? I have no clue what drive I'm suppose to decrypt 😞 HELP PLEASE
Thank you!
06-05-2019 08:31 AM - edited 06-05-2019 08:32 AM
Hey there! @kalori_2000,
Were there any recent windows updates on the PC?
Please share the product number of the PC to assist you better.
If your disk is currently encrypted by this software, you should first open HP Client Security -> click on Drive Security and follow the on-screen instructions to DECRYPT the HDD. Note that this is generally slow process and may take several hours depending on the amount of your HDD and the PC specifications.
You may also check if you have pre-boot authentication enabled. Open the HP Client Security home page -> click on the wheel Settings button -> Security Features and check there is no tick next to Power-On Authentication.
Let me know if this works!
Have a great day ahead! 🙂
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A4Apollo
I am an HP Employee