• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-26-2022 03:12 PM

HP Recommended
Operating System: Microsoft Windows Server 2016

HP - Printer - 2.7.1.1569

 

This is in windows update every day. i am unable to stop it from being in que to update. there is a HP printer on the network, I am wondering if this is a real update or a scam/virus attempt

 

thanks

jj

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2022 04:27 PM

HP Recommended

Hi:

 

It is probably an update that is not compatible with your printer or PC.

 

Use the Microsoft Hide Windows Update utility that I zipped up and attached below to prevent the update from appearing again.

 

Unzip and run the utility.

 

It will search for pending Windows updates.

 

Check the box to hide the HP - Printer - 2.7.1.1569 update.

 

The utility will run again and report the problem is 'Fixed.'

 

Restart the PC and try installing the update again and it should disappear and not return.

View solution in original post

wushowhide.zip
1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎11-26-2022 04:27 PM

HP Recommended

Hi:

 

It is probably an update that is not compatible with your printer or PC.

 

Use the Microsoft Hide Windows Update utility that I zipped up and attached below to prevent the update from appearing again.

 

Unzip and run the utility.

 

It will search for pending Windows updates.

 

Check the box to hide the HP - Printer - 2.7.1.1569 update.

 

The utility will run again and report the problem is 'Fixed.'

 

Restart the PC and try installing the update again and it should disappear and not return.

wushowhide.zip
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-27-2022 10:40 AM

HP Recommended

Thank you

Was this reply helpful? Yes No

‎11-27-2022 10:41 AM

HP Recommended

You're very welcome. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.