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Grogu59
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HP envy X360 bluescreen every time I try to connect my TV wirelessly

HP Recommended
HP Envy X360 13 Ryzen 5 3500U
Microsoft Windows 10 (64-bit)

I get a bluescreen and my computer restart every time I try to connect it wirelessly to my TV. I did follow every "advices" from HP's virtual assistant, none of them helped me to solve this issue. Can anyone help me ? Thanks

 

Mon ordinateur redémarre à chaque fois que je tente de me connecter sans fil à ma TV. Le connexion commence à se faire et après quelques secondes l'écran bleu "erreur fatale" apparait. J'ai essayé toutes les "solution" de l'assistant virtuel HP, et aucune ne marche. 

En espérant que quelqu'un puisse m'aider. Merci 

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Grogu59

 

I reviewed your post and I understand that you are facing issues connecting your laptop wirelessly to your TV.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Grogu59
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Hi, 

I did updated the BIOS as you recommend me to, but my TV does no longer appear in my wireless device list since then

 

My product number is 9QY14EA#ABF

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 4 of 4
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@Grogu59

 

Thank you for the information.

 

I checked the specifications of your computer and see that your computer doesn't support the wireless display feature. Only the wireless card with Miracast support can display to other devices wirelessly.

 

I hope that answers your question.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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