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- HP envy X360 bluescreen every time I try to connect my TV w...

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01-04-2021 03:23 PM
I get a bluescreen and my computer restart every time I try to connect it wirelessly to my TV. I did follow every "advices" from HP's virtual assistant, none of them helped me to solve this issue. Can anyone help me ? Thanks
Mon ordinateur redémarre à chaque fois que je tente de me connecter sans fil à ma TV. Le connexion commence à se faire et après quelques secondes l'écran bleu "erreur fatale" apparait. J'ai essayé toutes les "solution" de l'assistant virtuel HP, et aucune ne marche.
En espérant que quelqu'un puisse m'aider. Merci
01-07-2021 03:01 PM
I reviewed your post and I understand that you are facing issues connecting your laptop wirelessly to your TV.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
01-10-2021 12:39 PM
Thank you for the information.
I checked the specifications of your computer and see that your computer doesn't support the wireless display feature. Only the wireless card with Miracast support can display to other devices wirelessly.
I hope that answers your question.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee