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07-26-2019 02:21 AM
Product details are
product name- HP notebook -15g-dr006tx
product Id - 4ZD61PA
my laptop is not getting power on inspite on being on charge for hours only light near charging cord port attached is appearing.
kindly resolve the same
07-28-2019 11:39 AM
Thank you for posting your query on HP Community,
Have you tried checking with a different battery or adapter?
Does the laptop shutdown right away if the charger is disconnected from the laptop?
Try plugging the adapter into a different wall outlet and check if it helps.
Please try the steps recommended below.
To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If you see any lights visible on the laptop only then perform a BIOS rollback. Please refer to the steps mentioned under "Step 1: Recover the BIOS using a key press combination".
Also, refer this article to further troubleshoot no power issues with your laptop.
Let me know how it goes for further assistance!
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