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‎01-06-2026 04:47 PM

HP Recommended

I’m not sure I chose the appropriate selection as I have no idea. My HP LAPTOP intelcore i3 is working extremely slow. How do I reset it so it moves quicker or clear it out? 

1 REPLY 1

‎01-07-2026 05:16 AM

HP Recommended

If this condition is a recent development, it could be a number of reasons.  It could be the hard drive is failing or a malware infestation.

Start the investigation by running the Diagnostics routine.

To verify the situation, run the Diagnostics routine. This will tell if the drive is failing or not.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results. Also need the PC model number. 

If the drive passes the F2 testing, then next run your Anti-Virus scanning routine.


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