I PURCHASED A KM260 WIRELESS KEYBOARD AND MOUSE FROM HP BILASPUR,I WANT TO CLAIM WARRANTY OF IT

[AADITYA13]

I PURCHASED A KM260 WIRELESS KEYBOARD AND MOUSE FROM HP BILASPUR , THE MOUSE`S SENSOR IS NOT WORKING PROPERLY AND IT HAS 3 YEAR WARRANTY WHEN I WENT TO CHECK ITS WARRANTY AND ENTERED SERIAL NUMBER IT SAYS SERIAL NUMBER NOT MATCHED EVEN IF I ENTERED CORRECT SERIAL NUMBER AND I ALSO WANT TO KNOW HOW TO CLAIM MY MOUSES WARRANTY PLEASE TELL .

[Hawks_Eye]

Hi @AADITYA13 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds frustrating to face such issues with your mouse and warranty claim. Here's how you can proceed to resolve this:

Verify the Serial Number:

• Double-check the serial number on the product itself. It’s often located on the bottom of the mouse or inside the battery compartment. Ensure there are no typos when entering it.

Register Your Product:

• If the serial number isn’t recognized, try registering your product manually on the HP Product Registration page. This might help resolve the mismatch issue.

Visit the Store:

• Since you purchased it from HP Bilaspur, you can also visit the store with your proof of purchase (invoice or receipt). They might assist you in resolving the warranty claim.

Raise a Warranty Dispute:

• If the above steps don’t work, you can raise a warranty dispute through HP’s support system. Details on how to do this can be found here.

Let me know if you need help navigating any of these steps!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye