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09-06-2017 08:20 PM
After installing my printer and software, when connecting my printer, my internet disconnects. If I connect my internet, my printer disconnects. All I want to print from is my laptop. How can I keep both connected at the same time
09-08-2017 10:29 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query. I'll be more than glad to help you.
I understand that you are facing issues with your HP DeskJet 2655 All-in-One Printer wherein it does not connect to the internet and computer at the same time.
This issue could occur if the wi-fi direct is enabled.
Let's go through a few steps that may help to fix this issue.
I suggest that you disable the wi-fi direct on the unit and check by following the steps listed below:
1. From the Home screen on the product control panel, touch the Wireless button.
2. Open the following menus:
3. Touch the Off menu item. The product saves the setting and then returns the control panel to the Wireless Direct menu.
If the issue persists, then I suggest that you follow the steps to setup the wireless network by following the link: Wireless Printer Setup (Windows)
Let me know how this works.
You have a good day ahead.
09-11-2017 07:02 AM
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