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Croe
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I can not connect internet and printer at same time-HP deskjet 2655

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HP deskjet 2655
Microsoft Windows 7 (64-bit)

After installing my printer and software, when connecting my printer, my internet disconnects. If I connect my internet, my printer disconnects.  All I want to print from is my laptop.  How can I keep both connected at the same time 

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Rainbow23
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Hi @Croe,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP DeskJet 2655 All-in-One Printer wherein it does not connect to the internet and computer at the same time.

 

This issue could occur if the wi-fi direct is enabled.

 

Let's go through a few steps that may help to fix this issue.

 

I suggest that you disable the wi-fi direct on the unit and check by following the steps listed below:

1. From the Home screen on the product control panel, touch the Wireless button.

2. Open the following menus:

Wireless Menu

Wireless Direct

On/Off

3. Touch the Off menu item. The product saves the setting and then returns the control panel to the Wireless Direct menu.

 

If the issue persists, then I suggest that you follow the steps to setup the wireless network by following the link: Wireless Printer Setup (Windows)

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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Croe
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I got the wireless direct turned off, but now there is no connection to the printer. The link you provided did not refer to my printer HP deskjet 2655

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Rainbow23
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Hi @Croe,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that you wanted to setup the wireless network for this unit.

 

Please follow the link: Wireless Printer Setup (Windows)

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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