• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-15-2019 12:30 PM

HP Recommended
Product: HP STREAM 11
Operating System: Microsoft Windows 10 (64-bit)

I have a HP stream 11. My son somehow deleted the network driver and now we cannot connect to Wi-Fi. How can I reinstall the driver when I can't connect to the internet?

1 person had the same question
2 REPLIES 2

‎03-15-2019 01:05 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

 

To reinstall the driver, you would download it from another PC, copy it to a USB flash drive, plug the flash drive into your Stream notebook, and either copy it to the hard drive and run the file, or run the file from the USB flash drive.

 

It will take less time to install if you copy the file from the USB flash drive to the hard drive.

Was this reply helpful? Yes No

‎03-15-2019 02:02 PM

HP Recommended

Hi

In addition to Paul's excellent answer, and at the risk of getting egg on my face....

 

Is BlueTooth from a phone a viable option?

 

Awaiting omelette.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.