I'm having bluetooth problems

[Madskillzpaul]

I upgraded my graphics card and psu and now my bluetooth won't work. I've tried to update the drivers and still didn't work.

[KrazyToad]

@Madskillzpaul

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Madskillzpaul]

@KrazyToad I've done everything you just said and more, nothing worked. I've also used all the Troubleshooting tool on windows and now HP support assistant. I also used the diagnostic tools on the Hp support assistant.

[Riddle_Decipher]

@Madskillzpaul Here's what I suggest you begin with, check for the Bluetooth services:

1. Go to Search, type services.msc, and open Services.
2. Find the Bluetooth Support Service.
3. If this service is not enabled, right-click it, and select Start. If it’s enabled, right-click it and select Restart.
4. Wait for the process to finish.
5. Restart your computer.

 Run the Troubleshooter

1. Go to Settings.
2. Head over to Updates & Security > Troubleshoot. 
3. Select Bluetooth, and go to Run the Troubleshooter. 
4. Follow further on-screen instructions and let the process finish.
5. Restart your computer.

Change Power Saving options

1. Open Device Manager.
2. When Device Manager opens, locate your Bluetooth keyboard and double-click it.
3. When Properties window opens, navigate to Power Management and uncheck Allow the computer to turn off this device to save power.
4. Now click on OK to save changes.

Although it may seem unrelated, your power-saving settings may actually disable the Bluetooth device.

That said, let me know how that pans out.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Madskillzpaul]

I've done everything as said, and nothing worked. Is it possible well upgrading the PSU I might've kept the wifi/Bluetooth card unplugged?

[Riddle_Decipher]

@Madskillzpaul That could be a possibility, you could check that as well, if nothing works, to confirm if this is either a software or a hardware issue, Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.