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Locked

‎07-08-2016 05:46 AM

HP Recommended
Product: HP Pavilion - 550-259na
Operating System: Microsoft Windows 10 (64-bit)

Tried to install this driver from within the updates tab in HP Support Assistant.  Installation failed several times. (Error message - installation failed.)   How to achieve a successful installation?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-08-2016 08:51 AM

HP Recommended

Downpipe

 

Looks like you're trying to install the wrong driver.

 

Looking at the HP drivers page for your PC running Win10, I do not see that softpaq for any Intel WLAN driver.  Instead, I see the softpaq sp72159.

 

That page is here: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-550-200-Desktop-PC-series/9259612/model/...

 

Good Luck
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I am a volunteer and I do not work for, nor do I represent, HP.
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If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.
If my posts solved your problem please click "Accept As Solution".
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I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎07-08-2016 08:51 AM

HP Recommended

Downpipe

 

Looks like you're trying to install the wrong driver.

 

Looking at the HP drivers page for your PC running Win10, I do not see that softpaq for any Intel WLAN driver.  Instead, I see the softpaq sp72159.

 

That page is here: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-550-200-Desktop-PC-series/9259612/model/...

 

Good Luck
========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.
If my posts solved your problem please click "Accept As Solution".
========================================================================



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎07-09-2016 09:50 AM

HP Recommended

WAWood,

 

Thanks for that.

 

The SP74163 appeared on my support page under recommended downloads.  Not so recommended after all!

 

Regards

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