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‎09-09-2016 08:11 PM

HP Recommended
Product: HP Envy 27 - p099na
Operating System: Microsoft Windows 10 (64-bit)

In HP Support Assistant it is taking ages (3 hours and counting) to download Intel Wireless Display on this brand new PC - a file of some 122.59 MB. I have super fast fibre broadband getting just short of 40 Mbps - so I cannot understand this. Even the slowest broadband should do it in less time. Any solutions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2016 08:54 AM - edited ‎09-10-2016 08:56 AM

HP Recommended

The specifications on your desktop PC say nothing about Intel WiDi being a feature. From the specification, it is not part of the feature package that the desktop was delivered with.

 

http://support.hp.com/us-en/product/HP-ENVY-27-p000-All-in-One-Desktop-PC-series-(Touch)/8499712/mod...

 

All of the drivers available for direct download are located at the product support portal in the drivers and software section. Use the following link. I suggest saving the web page as a shortcut on the desktop.

http://support.hp.com/us-en/product/HP-ENVY-27-p000-All-in-One-Desktop-PC-series-(Touch)/8499712/mod...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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4 REPLIES 4

‎09-09-2016 08:15 PM

HP Recommended

Hi,

 

Why not directly download it. I believe HPSA does many overhead checkings, connecting and reconnecting ... therefore it is slower.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-10-2016 01:54 AM

HP Recommended

I'm new to this HP stuff - so how does one download direct as you suggest?

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‎09-10-2016 08:54 AM - edited ‎09-10-2016 08:56 AM

HP Recommended

The specifications on your desktop PC say nothing about Intel WiDi being a feature. From the specification, it is not part of the feature package that the desktop was delivered with.

 

http://support.hp.com/us-en/product/HP-ENVY-27-p000-All-in-One-Desktop-PC-series-(Touch)/8499712/mod...

 

All of the drivers available for direct download are located at the product support portal in the drivers and software section. Use the following link. I suggest saving the web page as a shortcut on the desktop.

http://support.hp.com/us-en/product/HP-ENVY-27-p000-All-in-One-Desktop-PC-series-(Touch)/8499712/mod...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎09-10-2016 09:34 AM

HP Recommended

Many thanks - but quite why HP do not refer buyers to this page etc escapes me.

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